Shipping policy

 At Emma Charleston, we’re proud to serve customers across The Untied States with reliable and efficient shipping. Please read below for important details about how we process and deliver your order.

Last updated: August 7, 2026

1. General Shipping Information
We currently ship throughout The United states

Shipping is handled through trusted logistics partners and delivered locally by UPS, FedEx, DHL Express, or an equivalent recognized carrier. The final carrier may vary depending on location and logistics availability.

2. Processing Time
Orders are typically processed within 1-4 business days (Monday to Friday) after payment has been successfully confirmed, excluding weekends and holidays.

During peak seasons or promotional events, processing times may be slightly extended. If this occurs, we will notify you via email.

Order Cutoff Time: 17:00 (Charleston)
Time Zone: (Eastern standard time (EST)) = (UTC -5) (Charleston)

3. Shipping Rates
Free Shipping – We offer free shipping on all orders delivered within The United States. No minimum order value is required.

Example:
Free Shipping – We offer free shipping on all orders delivered within The United states. No minimum order value is required.

4. Estimated Delivery Times
Once your order has been processed and dispatched, delivery times are as follows:

Processing Time: 1-4 business days (Monday to Friday)
Transit Time: 5–10 business days (Monday to Friday)
Estimated Total Delivery Time: 6–14 business days

Delivery times are estimates and may vary due to carrier operations, customs processing, peak seasons, weather conditions, or other factors beyond our control.

Tracking information will be provided once your order has been dispatched, where available. Please allow up to 24-48 hours for tracking updates to appear.

5. Shipping Restrictions
We do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or restricted areas. Certain items may be subject to shipping restrictions depending on The United States-specific regulations or carrier restrictions.

6. Failed Delivery or Returned Packages
In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.

7. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately by email: info@emmacharleston.com We will work with the carrier to investigate the problem and find a solution as soon as possible.

8. Shipping Policy Updates
We may update this Shipping Policy from time to time to ensure compliance with applicable regulations and advertising platform requirements. The most recent version will always be published on this page.

9. Contact Information
Company name: JBER ECOM BV  operating as Emma Charleston

Chamber of Commerce number: 93955642
VAT Number: NL866586477B01
Address: Pondweg 4,
2153PK, Nieuw-Vennep
Noord-Holland, Netherlands

Our customer service team is available during the following hours:
Monday – Friday: 09:00 - 17:00 Charleston Time)
Saturday: 12:00 - 17:00 (Charleston Time)

Phone:  +1 227 240 9956

Email support: info@emmacharleston.com